Last Updated: August 2026

At Kyabram Marine, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that is reasonably necessary to provide you with our marine sales, servicing, repairs, and retail offerings. The types of information we may collect include:

• Contact Information: Name, postal address, email address, and phone numbers.

• Transaction & Billing Details: Proof of purchase, invoicing details, trade-in history, payment references, and finance/insurance application information where relevant.

• Vessel & Equipment Data: Hull Identification Numbers (HIN), engine serial numbers, boat make/model details, registration numbers, and maintenance/service logs.

• Website & Inquiry Data: IP addresses, contact form submissions, quotes requested, and interactions with our online platforms.

2. How We Collect Personal Information

We collect personal information directly from you through various touchpoints, including when you:

• Purchase boats, outboards, trailers, hardware, or marine accessories in-store or online.

• Book or submit a boat, engine, or equipment for servicing, maintenance, or repair.

• Request a quote, brochure, or product information via phone, email, or our website.

• Complete warranty registration forms for new vessels, motors, or marine electronics.

• Engage with us via social media platforms, competitions, or promotional campaigns.

Where reasonable and practicable, we will collect personal information directly from you. However, we may also receive information from third parties, such as marine finance providers, insurance brokers, or manufacturer representatives working on warranty claims.

3. How We Use Your Personal Information

We collect, hold, and use your personal information for the primary purpose of conducting our business and providing you with quality products and services. This includes:

• Fulfilling sales orders, managing warranty registrations, and delivering marine goods.

• Managing workshop schedules, performing repair and maintenance work, and contacting you regarding job completion or technical updates.

• Processing invoices, payments, finance applications, or insurance inquiries.

• Communicating important safety recalls, service reminders, or engine manufacturer notices.

• Marketing our products, dealership news, and special promotions (you may opt out at any time).

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your personal information to third parties solely for business operations and fulfilling your requests, including:

• Manufacturers & Distributors: Engine and boat manufacturers for warranty registration, technical support, or safety recall tracking.

• Service Providers: Third-party IT administrators, web hosts, payment processors, and freight/delivery services.

• Financial & Professional Bodies: Finance companies, insurers, legal advisers, or auditors where authorised by you or required by law.

• Regulatory & Government Bodies: Registration authorities (e.g., VicRoads) or law enforcement where required or permitted by Australian law.

5. Security of Your Personal Information

We take all reasonable steps to protect your personal information from misuse, loss, interference, unauthorised access, modification, or disclosure. Information is stored securely in physical files within locked workshop premises or digital formats protected by password controls, firewalls, and encrypted databases.

When personal information is no longer needed for the primary purpose for which it was obtained—or to meet legal reporting requirements—we take reasonable steps to securely destroy or permanently de-identify it.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date.

To request access or request a correction:

• Please submit a request in writing to our contact address below.

• We will respond within a reasonable timeframe.

• We may require proof of identity before releasing or altering any information.

7. Direct Marketing Opt-Out

If you receive promotional communications or marketing emails from Kyabram Marine, you may opt out at any time by clicking the "Unsubscribe" link at the bottom of the email or contacting us directly. Opting out of marketing does not affect transactional or service-related messages (e.g., invoice details or service completion notifications).

8. Complaints & Enquiries

If you have any questions, concerns, or complaints regarding our handling of your personal information or our compliance with the Australian Privacy Principles, please reach out to us:

• Business Name: Kyabram Marine

• Address: 79 McCormick Road, Kyabram VIC 3620, Australia

• Email: Contact@kyabrammarine.com.au

• Phone: 0358523779

We take privacy complaints seriously and will investigate and respond to your inquiry within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.